Welcome to MumNums! These Terms & Conditions outline the policies and guidelines for shopping with us, placing custom orders, and using our freeze-drying services. Please review the information below before making a purchase or submitting items for processing. If you have any questions, we're happy to help!
Effective Date: October 14, 2026
1. General Terms
By using our website, placing an order, or submitting items for processing, you agree to these Terms & Conditions. MumNums reserves the right to update these terms at any time. Continued use of our website or services after any changes are posted constitutes acceptance of the updated terms.
2. Shipping & Handling
Shipping Costs
The shipping cost for your order will be determine by the carrier. This cost is calculated based on the weight of the package, dimensions or the box, and the destination it is being shipped to/from. By utilizing this method, we can provide you with the most accurate and fair shipping rates available.
Local Delivery
We offer local delivery for $7 or free if your purchase is $40 value or more. This service is available for customers in a 40km radius from West Lincoln, ON. You are responsible to ensure someone is home for the delivery. Delivery date and time will be set by MumNums and communicated within 4 hours of delivery.
Handling Time
We strive to process and prepare all orders for shipment as quickly as possible. Our dedicated team works diligently to ensure that your order is carefully packed and ready to be sent out within 1-2 business days, pending backorders.
Shipping Outside Ontario
At this time, we only ship within Ontario. If this changes in the future, the update information will be posted on our website.
3. Refunds, Returns & Exchanges
Refunds & Returns
Our refund and return policy lasts 7 days. If 7 days have passed since your purchase, we can't offer you a full refund or exchange. To be eligible for a return, your item must be unopened and in the same condition that you received it, in the original packaging.
It is at the discretion of the MumNums team to determine if an order will/can be refunded, exchanged, or revised.
Non-Returnable Items
- Gift cards
- Custom orders
- Opened products
- Freeze-Drying Services
- Sale Items
Exchanges
MumNums will replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at CustomerService@mumnums.ca and we will work together on the exchange.
4. Custom Orders & Personalized Products
We offer custom orders for specialized events, gifts, and other personalized items. All custom orders must be approved before processing. Once production has started, changes or cancellations may not be possible. Custom orders are final sale, unless the item arrives damaged or defective.
If you have a custom order request, please contact us at CustomerService@MumNums.ca to discuss the details, including flavours, quantity, timeline, and any special requirements.
5. Freeze-Drying Services
Eligible Items & Approval
We offer custom freeze-drying services for eligible customer-supplied items, which may include breastmilk, fruits, vegetables, candy, dairy products, and other approved items. All items must be approved before processing. We do not accept meat or medicinal products at this time.
Customer Responsibilities
• Provide accurate information about your items • Ensure items are prepared and packaged as instructed • Follow all delivery or shipping instructions • Inform us of any concerns or special requirements
Handling Time
Processing times vary depending on the item, batch size, and our current schedule. All timelines are estimates.
Results can vary based on the original item, its composition, and preparation. We cannot guarantee a specific appeaance, testure, taste or final yield.
Logistics
Pick up, delivery, or shipping arrangements for customer-supplied items must be confirmed before submission. Customers are responsible for following all instructions to ensure items arrive in appropriate condition. MumNums will communicate when your order is ready for pickup or dispatch.
Pricing, Payment & Cancellation
Service pricing and any additional fees (e.g. rush fees) will be confirmed before the processing. Payment is required as agreed.
Please contact us as soon as possible if you need to make changes or cancel your order. Any applicable fees will be communicated in advance.
Unsuitable Items or Processing Issues
If an item is unsuitable for freeze-drying or if an unexpected issue occurs during processing, we will contact you to discuss options. In some cases, we may be unable to process the item, and it may be returned to you.
6. Breastmilk Freeze-Drying Services
Preparation & Transportation
Customers must follow the specific instructions provided by MumNums for preparing, freezing, packaging, and transporting breastmilk. Customers must arrange delivery only after acceptance and transporation details have been confrimed. Customers are responsible for accurately identifying thei milk and providing relevant information about its collection, storage, and handling. MumNums may decline milk that arrives outside the agreed conditions or cannot be accepted or processed under current service requirements.
Processing & Results
The final appearance, texture, eright, and yield of the freeze-dried breastmilk may vary. Batch capacity and estimated processing times are not guarantees of a specific outcome. MumNums will provide applicable handling, packaging, and storage instructions with the completed batch. Customers are responsible for following those instructions and obtaining appropriate professional guidance about the intended use of the product. MumNums does not represent that freeze-dried breastmilk is sterile, nutritionally unchanged, or suitable for a particular medical or feeding purpose.
7. General Release Requirements
For services that require a General Release waiver, customers must complete and return the form before the product is delivered to MumNums. The form must be completed by the customer or an individual legally authorized to act on their behalf. Additional requirements may apply depending on the item and service requested.
The General Release Waiver is provided separately from these Terms & Conditions and should be reviewed alongside them.
8. Customer Communication & Updates
Customer Communication
Customers are responsible for keeping their contact details up to date and checking order-related communications. MumNums may contact customers about order details, item eligibility, delivery or pickup arrangements, and processing updates.
Please let us know promptly if your contact information or arrangements change.
Changes to These Terms
MumNums may update these Terms & Conditions as our products, services, or business practices change. The current version will be posted on our website with its effective date.
For an existing order or confirmed service, any material change to the agreed terms will be handled in accordance with the original agreement and applicable law.
Applicable Law
These Terms & Conditions are intended to be interpreted in accordance with the laws applicable in Ontario and the applicable laws of Canada. Nothing in these terms limits any mandatory consumer protection rights or other legal rights that apply to a customer or transaction.
MumNums collects and uses customer information to process orders, provide services, arrange payment and delivery, communicate with customers, and meet applicable legal obligations. Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements. Please review our separate Privacy Policy & Terms of Use page for further information about how personal information is managed.
If you have any questions about these Terms & Conditions, or if you are unsure whether your item is eligible for processing, please contact us. We're always happy to help!
