Your privacy matters to us. This policy explains how MumNums collects, uses, protects, and shares personal information when you visit our website, place an order, or use our services.
Effective Date: October 14, 2026
1. Information We Collect
Information You Provide Us
MumNums may collect information you provide directly, such as your name, email address, phone number, billing and shipping address, payment information (processed securely through Square), order history, custom order preferences, service details, and any information submitted through release forms or online signature forms, including signatures and submission dates.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, pages you visit, links you click, and general browsing activity within the website. We may also collect cookie and similar technology information where applicable.
2. How We Use Your Information
Orders & Payments
Process and fulfill your order(s), arrange shipping and delivery, process payments, and provide customer support.
Customer Communication
Send order confirmations, updates, respond to your questions, comments, or feedback, and communicate about your orders and services.
Web & Business Operations
Create custom products, coordinate freeze-drying services, maintain business records, meet legal obligations, and improve our website, products and services.
Marketing (With Consent)
Send you information about our products, promotions, and special offers if you have opted in. You can unsubscribe at any time by using the link in our emails or by contacting us.
3. Payments & Third Party Services
Payment Processing
We use trusted third-party payment providers, such as Square Payments, to securely process payments on our website. We do not store your full payment card details.
Other Service Providers
We may share necessary information with service providers such as website hosting, logistic carriers, email and marketing platforms, analytics tools, and online form providers who help us operate our business. These providers only receive the information needed to perform their services.
4. Protecting & Retaining Information
Data Security
We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, or disclosure. We use industry-standard encryption technology to safeguard your data during transmission and storage where applicable.
Retention of Information
We retain your personal information for as long as necessary to provide you with our services, fulfill the purposes outlined in this policy, including legal, accounting or reporting requirements. Service records, including release forms and order details, may be retained as reasonably necessary to document the requested service, resolve disputes, and meet applicable legal obligations.
5. Cookies & Website Technologies
How We Use Cookies
Our website may use cookies and similar technologies to support essential website functions, shopping cart features, preferences, and performance analysis where applicable.
Managing Your Cookies
You can manage or disable cookies through your browser setting. Please note that disabling some cookies may affect website functionality.
6. Your Privacy Choices & Rights
Access and Correction
You may contact us to ask about the personal information we hold about you, request access or correction where applicable, or ask questions about its use.
Privacy Concerns
If you have a privacy concern about how your information is handled, please contact us and we will review your concern. You also have the right to raise a complaint with the applicable privacy authority.
Marketing & Cookie Preferences
You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us. You can also manage your cookie preferences through your browser settings.
7. Changes & Contact Us
Policy Updates
We may update this Privacy Policy to reflect changes to our business, website, services, or legal requirements. The updated version will be posted on this page with a revised effective date where appropriate.
